Privacy Policy

1. Information We Collect

We may collect limited information required to deliver the service, including:

• Contact identifiers (such as WhatsApp number, profile name, platform ID)
• Messages you send and responses generated by the service
• Basic usage metadata (timestamps, response timing, platform source)
• Voluntary details you provide for support (for example, area, landmark, LGA)

2. How We Use Information

We use information to:

• Provide and improve power-grid assistance and service quality
• Respond to user requests and troubleshoot issues
• Maintain security, prevent abuse, and enforce service policies
• Monitor service performance and reliability

3. Data Retention

We retain information only for as long as reasonably necessary for service operations, analytics, compliance, and security. We may delete or anonymize data after retention windows expire.

4. Data Sharing

We do not sell personal information. We may share limited data only when required for:

• Service delivery through integrated platforms (such as Meta/WhatsApp APIs)
• Legal compliance, lawful requests, or protection of rights and safety
• Trusted infrastructure providers under confidentiality and security controls

5. Security

We apply reasonable technical and operational safeguards to protect data. However, no internet transmission or storage method is guaranteed 100% secure.

6. Your Choices & Rights

You may request access, correction, or deletion of your personal data, subject to legal and operational requirements.

7. Children’s Privacy

Our services are not directed to children under 13. If you believe a child has provided personal information, please contact us for prompt review and deletion where applicable.

8. Third-Party Platforms

When you interact with NationalGrid AI through third-party platforms (including Meta products), your use may also be governed by those platforms’ privacy policies and terms.

9. Policy Updates

We may update this policy from time to time. Updated versions become effective when published on this page.