Data Deletion

1. How to Request Deletion

Send a request to AbrixelTech Agency through the official contact channels below. Include the phone number or WhatsApp account you used with NationalGrid AI so we can locate the correct records.

2. What We Delete

When we process a valid deletion request, we will remove or anonymize personal data associated with your account from active service records, subject to legal and operational requirements.

• WhatsApp contact and profile identifiers
• Stored chat history used for service continuity
• Support notes linked to your request

3. What May Be Retained

We may keep limited records when required for security, fraud prevention, legal compliance, dispute resolution, or backup lifecycle processes. Where possible, retained data will be minimized or anonymized.

4. Response Time

We aim to review deletion requests promptly and complete valid requests within a reasonable time after verification. If we need more details, we will reply through the same channel used to contact us.

5. Verification

To protect your account, we may ask for basic verification details before deleting records. This helps ensure we delete the correct user data and not someone else’s.